Privacy Policy

Monsieur Troy respects your privacy and seeks to protect your personal data.

The following information describes how we gather and use that data. The amount of information we hold on you and how we use it depends on your relationship with us and some of the sections below may not be relevant to you.

We reserve the right to alter and update this Privacy Policy from time to time. The date of the most recent update is stated at the bottom of this Privacy Policy.

Monsieur Troy’s Data Principles

1. We keep to a minimum the amount of information we hold about you.

2. We use your data to respond to your enquiries and provide you with information that we believe you would like to receive about Monsieur Troy, our barbers, our services, and our events (the lawful basis for this is “legitimate interest”).

3. We also use your data to complete transactions with you on our website and also via our barbershops and other affiliated businesses (the lawful basis for this is “contract”).

4. We also use your data to communicate with you where you have signed up and opted in to receive information from us (the lawful basis for this is “consent”).

5. We only hold your data for as long as necessary.

6. We apply appropriate security mechanisms to protect your personal data.

7. Our legitimate business interests are balanced with your interests, rights and freedoms and your consent.

The Personal Information Protection and Electronic Documents Act (PIPEDA) applies primarily to the collection, use or disclosure of personal information in the course of commercial activities by a private sector organization and by federal works, undertakings and businesses. We are committed to processing your information in line with high standards and in compliance with PIPEDA, wherever you are located. For the definition of terms used within this Privacy Policy please refer to the PIPEDA. You can find out more about PIPEDA website here.

We are happy to answer any questions you have about this Privacy Policy. Email us at info@monsieurtroy.ca

FAQs

We hope to answer some of the most frequently asked questions about our Privacy Policy below. For further information, please read our Privacy Policy in full.

What information does Monsieur Troy collect about me?

We may collect some (or all) of the following: your name, phone number, email address, IP address, information about you (for example, age, gender, socio-economic status), data provided by cookies and other similar technologies, functional data such as registration and system data, as well as additional usage data—for instance, your purchasing history, communication permissions, artist preferences and creative interests or information about your attendance at one of our events.

Why does Monsieur need my information?

We use your data to help us provide the best experience of our barbershop, which includes using data to improve (and, where possible, personalise) your experiences. We use your data to communicate with you, for example, informing you about new services, events and other important updates. We also use data to fulfil invoices and to collect payments.

How do I delete my personal data from Monsieur Troy and what are the consequences?

You can email info@monsieurtroy.ca to request that your data be deleted. However, please note, by deleting your personal data, you may impact your experience at the barbershop. We require your data to book appointments, send you receipts, and invitations to any future events.

How long does Monsieur Troy keep my information?

We retain personal data for as long as necessary, to fulfil the transactions you have requested, or for other essential purposes (for example, complying with our legal obligations, resolving disputes and fulfilling our agreements).

How is information stored?

We are committed to protecting the security of your personal data. We store data in a number of places depending on our requirements to access and use it. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. For example, we store the personal data you provide on cloud-based or computer systems that have limited access and are in controlled facilities. Where possible, we avoid storing paper records.

Is Monsieur Troy using cookies to gather information?

We use cookies when you visit our website. By visiting our website, you agree to the use of cookies and similar technologies for the purposes described in our Privacy Policy and our Cookie Policy. This helps us to provide you with the best experience and allows certain parts of our website to function properly. If this concerns you, you can adjust your browser or device settings in order not to accept cookies and similar technologies.

How can I contact Monsieur Troy if I have questions regarding this Privacy Policy statement?

If you have any questions about the use of your personal information, please email us at info@monsieurtroy.ca.

What personal data do we hold and why?

When you contact us to make an enquiry, we will use your name and contact information to respond. We will then use this information to communicate with you in the future.

We may obtain, collect and update information about you via direct contact with you, from third parties who refer you to us or automatically via your engagement with Monsieur Troy, including your use of our social media channels.

On request, we can provide you with access to all information, including proprietary information, that we maintain about you (but not other users unless required to do so by law) including unique identifier information (for example, your customer number or password) and contact information (for example, your name, address and phone number).

You can request this information by emailing us at info@monsieurtroy.ca. We will correct inaccuracies on provision of the correct details or, where relevant, you can do this by changing your registered details online.

How we use your information

Monsieur Troy collects and uses your information to administer, support, improve and obtain feedback on our Gallery and to improve your experiences.

The information we collect is used for internal review and to improve the content of our website and services. It is also used to notify users about updates about the barbershop. This information is not shared with other organizations for commercial purposes.

If you submit an employment application to us online through our website or otherwise, all of the information you submit may be used for any and all purposes ordinarily associated with processing an employment application.

If you do not want to receive emails from us in the future, please let us know by sending an email to info@monsieurtroy.ca.

Who do we share your information with?

We work with third parties in the provision of some of our services and it may be necessary for us to share your information with them in order to provide those services.

On request, and when relevant, we will provide details of which third parties we work with. We will also discuss and agree on any specific security questions or requirements you may have during the provision of our services.

The third parties we work with are encouraged to meet the requirements of the PIPEDA. When we contract with third parties we enter into agreements that encourage PIPEDA compliance.

For example, for marketing purposes we store your data with Mailchimp. We have entered into a contract with Mailchimp to comply with the PIPEDA. Your data may be stored in the cloud and we have entered into an agreement with Google in compliance with the PIPEDA.

We do not share nor sell your personal data to anyone else.

How long do we store your data for?

We will store your personal information for as long as necessary.

We are required by law to keep information about financial transactions for the current financial year plus an additional six years.

We may store your information on our databases for reference and to record any preferences you have notified to us, for example in relation to your opt-in status to receive marketing communications.

The information may be retained and used by Monsieur Troy to answer queries or resolve problems, provide improved and new services, to respect your rights under the PIPEDA and for any data retention requirements of the law. This means we may retain information after you cease interacting with Monsieur Troy.

We store your information securely to prevent unauthorized use.

Your rights regarding our use of your personal data

You can review, edit or ask us to delete your personal data we hold by contacting us directly at info@monsieurtroy.ca.

You will always have the right to opt out of receiving promotional emails and other types of marketing or sales communication from us.

If you opt out, you will also have the ability to opt back in at a later date.

If you wish to stop receiving marketing emails from us, please click on the “Unsubscribe” link included at the bottom of an email. We respect your choice, and we will stop sending you promotional emails once you unsubscribe. It may take up to two weeks to process your request. Alternatively, you can email us at info@monsieurtroy.ca.

If you wish to update your details, if you need to check the accuracy of the details that we hold about you, or if you have any other questions about this Privacy Policy, please email us at info@monsieurtroy.ca.

Contacting you via email alerts, notices and newsletters

Monsieur Troy only sends marketing information to those persons the barbershop believes it has a legitimate business interest to contact. This means that, from time to time, we may send you email newsletters or other notifications in relation to the barbershop. If you wish to stop receiving some, or all, of our marketing communications, follow the instructions included in our emails or contact info@monsieurtroy.ca.

If you supply us with your postal address or telephone number you may receive periodic mailings or calls from us with information on new products and services or upcoming events. If you do not wish to receive such updates, please let us know by emailing us at info@monsieurtroy.ca.

Interception of email

Monsieur Troy may intercept email addressed to individuals within Monsieur Troy. The reasons we do this are related to the security of your data, to our security, to the security of our staff and others, for detection and prevention of crime and to identify correct recipients or to make sure mail is dealt with during staff absence. Monsieur Troy may reject, delay or remove content from emails which have a nature, content or attachments which may disrupt our systems or because they may pose security issues such as viruses.

We may also filter out emails which contain content which is considered offensive, unwanted or spam. In certain circumstances this may unfortunately result in “innocent” emails being affected. We do our best to reduce such occurrences.

Security

Monsieur Troy has developed and implemented strict policies and processes governing information technology and data user behaviour. These cover areas such as access control, authentication, audit, monitoring, alarms, data storage and backup, transmission standards and environment integrity.

We use reasonable endeavours to install and have appropriate security measures in place in our systems and facilities to protect against the loss, misuse or alteration of information that we have collected from you.

Questions

If you have any questions about our Privacy Policy or the use of data in a particular service, please email info@monsieurtroy.ca.